Return & Refund

Sudathi Fashion committed to maintaining a long-lasting relationship with our customers by providing them good return policy
If Customer Received Item in Damaged Condition / Manufacturing Defect / Wrong Item Delivered, please mail us at Support@sudathi.com with your order number and couple of pictures of the material within 7 Days of delivery.
Or you can give us a call ORsend whats-App message on our customer care helpline number +919904476333 Or +918866599111, between 10:00 AM to 7:00 PM, 6 days a week.

Return

  • Return request regarding strains or damage need to be filed within 48 hours of product delivery
  • Customers also need to send an image of the product & a digital copy of the invoice of the product while filing complains
  • After returning of the product, you will be sent the replacement product.
  • Discount will not be applicable, in case of products
  • We do not accept return for refund or credit.


Cancellation

  • A customer can cancel the order only within 24 hours of placing the order& not beyond 24 hours.
  • Once the order is dispatched, your order cannot be cancelled.
  • In case of any issue with the product, a customer just need to give us a call Or send Whatsapp message on our customer care helpline +919904476333 Or +918866599111, between 10:00 AM to 7:00 PM, 6 days a week or drop us a mail on Support@sudathi.com
  • In case of cancellation, the refund might take 2-3 working days to reflect in customer's account from the date of cancellation

Color and Description Discrepancy

The apparel description on the website contains details and product specifications which are approximate values, closest to reality. While we strive to be accurate in showcasing colors there still may be minor variations because of the light and settings during photography and also the color settings and properties of various monitors. Other details like weight, work details and size may vary slightly as well. Hence the customer should keep in mind the slight variation when placing the order online.

 

Domestic Shipping

Sudathi Fashion gives Free Shipping in India. This is to maintain the service level and provide shipping on time to our customer.
Domestic orders (in India) would be processed within 24 hours and shipped through a domestic courier company.
Most orders are delivered to our customer within 5 to 10 working days from the date of invoice.
We are not responsible for any delay caused by any unforeseen time lags by the courier companies in delivering the goods to the customer, or if the customer is not available at the time of delivery.

How shipping cost is calculated?


While calculating shipping cost, it's just working on "actual weight". We don't apply to ship on product quantity, but charges are applied to its weight. You will get the benefit of reduced shipping cost on each additional item, as the more will be the weight of the parcel, less charge will be applied per kg. We have fair & transparent shipping rates.

In short shipping rates are weight based. Weight of any product can be found on its detail page. To match the policies of the courier companies we use, all weights will be rounded up to the next 500 grams.


Shipment and tracking details

We will send you an email / SMS regarding the shipment of your order, as soon as the items are handed over to the Courier. These emails / SMS will contain the Tracking Number and Courier Company's website link. Tracking numbers for orders shipped might take 24 business hours to become active on the courier websites. You may also check the same on our order status page or by logging in to the My Account section on our site.

Packing procedure


Many customers ask for packing to avoid damage of products. Our procedure includes packing each product in a polythene bag and then after we put it in an outer plastic bag. For some special requirements, please inform us at Support@sudathi.com.

Purchase System

If you wish to purchase multiple items and ship them to two or more different addresses, please place them as different orders.
Providing our customers with the most efficient and private shipping methods available is at the top of our great customer service list. Expediting orders for our lucky customers means timely deliveries, attention to privacy preferences and service with a smile.

Why should you Register as a seller?

  • You can freely purchase the products from our website.
  • You also get access to easy-to-use Sudathi seller panel, which helps you manage your business on Sudathi.
  • As a verified registered seller on Sudathi, you get entitled to a discount on your purchase in every quarterly purchase. There is a minimum purchase requirement to be able to avail this benefit. To know more, please contact us give us a call Or wend Whatsapp message on our customer care helpline +919904476333 Or +918866599111, between 10:00 AM to 7:00 PM, 6 days a week or drop us a mail on Support@sudathi.com
  • Additionally, if you are a registered user, you do not have to furnish your information every time you wish to use the portal. This saves time.
  • You get personal assistance from our customer support executive for any query or help required.