Frequently Asked Questions

What is Sudathi?

Sudathi is India's Leading Fashion Brand that offers the best quality products and outstanding service at the lowest price. Their products include Sarees, Silk Sarees, Ready-to-wear sarees, Kurta sets, Co-ords and Dresses.

Does Sudathi Offer Free Shipping?

Yes, Sudathi offers free shipping on all orders delivered within India. Customers can enjoy hassle-free delivery without any additional charges, regardless of the size or weight of their purchase.

How long does shipping typically takes?

All the Sudathi orders are ready to ship within 24 Hours and delivered withing 5 to 7 working days from the date of invoice.

How can I cancel my order?

To cancel your order, you need to contact our customer care team. You can reach out to them on +91 9998387686. The order cannot be cancelled, once dispatched which happens within 48-72 hours of order placement.

Does Sudathi Offer Cash on Delivery (COD)?

Yes, Cash on Delivery (COD) is available in all over India for all customers up to a maximum order value of ₹5,000.

What is Sudathi refund/return policy?

Customers are entitled to receive a complete refund/return if they return the product within a three-day, our dedication to ensuring customer satisfaction & maintaining a long-lasting relationship with our customers by providing them NO QUESTION ASK 3 DAYS RETURN

What Payment are acceptable in Sudathi?

Sudathi accepts a wide range of online payment methods, including credit/debit cards, digital wallets, mobile payments, bank transfers, and various local payment options, providing customers with a convenient and secure checkout experience.

Do I have to create an account before placing an order?

No, you can place an order without creating an account, but creating an account will allow you to stay updated on our ongoing campaigns and offers.

Do I have to pay a convenience fee to receive a refund?

No, When it comes to returning a product, there are no additional convenience charges involved, ensuring a hassle-free experience for customers. This policy underscores our commitment to providing seamless service and customer satisfaction without any unexpected costs.

What is Order ID?

Order ID is the unique order number that gets generated when you place an order on our website. Which is mentioned in your order confirmation Email and message.

Are there any special benefits for ordering through a mobile app?

A special discount is offered exclusively for orders placed through the Sudathi mobile application, providing customers with savings on their purchases. This exclusive offer is designed to encourage customers to use the mobile app for their purchases, offering them a chance to save money on their orders.

What is the best selling category of Sudathi?

Sudathi specializes in Silk Sarees. Moreover, Sudathi has a wide range of saree, including luxurious silk sarees, comfortable cotton sarees, elegant chiffon sarees, and versatile georgette sarees, catering to diverse preferences and occasions.

How can I download Sudathi APP?

The Sudathi App can be easily downloaded and installed on Android devices from the Google Play Store, offering convenient access to its features and services.

How can I check my order tracking status?

You can track your order by logging into your Sudathi account using your unique order/tracking ID. Moreover, After your order ships, you will receive a tracking link via E-mail and WhatsApp for easy monitoring of your delivery progress. For any further information, you can contact our customer support team on +91 9998387686

After your order ships, you will receive a tracking link via email and WhatsApp for easy monitoring of your package's delivery progress. This link will allow you to track your order conveniently through both platforms.

How will I know if my order is confirmed?

Customers will receive a confirmation message via SMS and email after placing an order, sent to their registered email address and mobile number.

Where is Sudathi Head Office located?

The Sudathi headquarter is located in Textile Hub Of India, Surat, Gujarat. Office Address: 7th Floor, HTC-2, Vesu Canal Rd, near Samrat Vidhyalaya BRTS Stand, Dumbhal, Yamuna Nagar, Surat, Gujarat 395002

How do I contact the customer support?

To reach out to our customer support, you can call us at +91 9998387686 Alternatively, you can WhatsApp us at the same number, +91 9998387686

Is there a option to change biliing and shipping address?

On the website, login into Account and there is an option available to modify the Billing address, providing users with the flexibility to update their delivery details as needed. Or you can also reach out to our customer care for required changes at +91 9998387686

What offers does Sudathi provide?

Sudathi discounts and offers are based on ongoing campaigns and Sale live on the website (Silk Saree Sale, Bestseller Sale). But prepaid orders usually have available offers.

Is Sudathi Made in India?

Sudathi products are proudly Made in India. The commitment to local manufacturing not only supports the Indian economy but also ensures the highest quality and authenticity in every piece they Sudathi create.

Is there any physical stores of Sudathi?

No, Sudathi currently operates exclusively online and does not have any retail outlets. Customers can conveniently browse and purchase their sarees through Sudathi's website, enjoying the ease of online shopping from anywhere.

How does Sudathi offer sarees at affordable prices?

Sudathi has it's own In-house manufacturing plant and large design and quality control team which enable them to consistently deliver high-quality products at affordable prices, setting them apart in the market with their commitment to quality and affordability.

Is there any difference in virtual image and real product.

Though all the images provided on the website are the real images of products and most of the saree might also have videos, still there is a possibility of color being slighly different than how it looks on the digital screen.

What Products does Sudathi offer?

Sudathi provides a diverse range of products including sarees, ready-to-wear sarees, dresses, tops, kurta sets, co-ords, and bodycon outfits, catering fashion preferences and styles.

Are the prices on the website inclusive (or) exclusive of taxes?

The prices displayed on the website already include all applicable taxes, so the total amount you see is the final price you will pay. There are no additional taxes or fees added at the time of purchase.

What safety measures are being taken by Sudathi delivery partners ?

Sudathi's delivery partners follow strict safety protocols, including regular sanitization of delivery vehicles and contactless delivery options, to ensure the safety of both customers and staff.

How can I avoid damage during washing the Sudathi product?

To avoid damage during washing, it's recommended to follow the care instructions given as per fabric type. These instructions are tailored to the fabric type and construction of each item.

Does Sudathi offer seasonal sarees, such as for summer or winter?

Yes, Sudathi offers sarees suitable for different seasons, including lightweight and breathable fabrics like cotton for summer, and heavier fabrics like silk or wool for winter, ensuring comfort and style year-round.

What are the most common saree fabrics used in Sudathi sarees?

Sudathi offers sarees crafted from a variety of materials, including traditional fabrics like semi poly silk, cotton, and chiffon, as well as contemporary blends such as georgette and crepe. Each material is chosen for its quality, comfort, and suitability for different occasions and preferences.

How does Sudathi maintains high quality?

Sudathi ensures the quality of their saree fabric through quality control measures, including thorough inspections during the manufacturing process. source materials from trusted suppliers and maintain strict standards to deliver sarees that meet quality criteria.

Does Sudathi Offer Ready-to-Wear Sarees?

Yes, Sudathi offers pre-draped, ready-to-wear sarees at an affordable price starting from just ₹799, making it comfortable and stylish for all occasions.

What is the difference between Banarasi silk and other types of silk sarees?

Banarasi sarees are known for their brocade or zari work and are exclusively woven in Varanasi, while other silk sarees from regions like Kanchipuram or Mysore showcase distinct weaving techniques and motifs.

Can I find your clothes on social media platforms?

Sudathi's latest collections can be discovered by customers on popular social media platforms, such as Instagram, Facebook, and Youtube. By following the brand's official accounts, customers can stay updated on new arrivals, promotions, and behind-the-scenes glimpses of the design process.

Other inquiries? Contact Us

Feel free to reach us at Whatsapp or Call at +91 9998387686